Privacy Policy.
What we collect, why, who sees it, and the choices you have.
Last updated: 12 November 2026
Who we are
This website, zonafilabs.com, is operated by Zonafi Labs, a part of Zonafi Ventures (OPC) Private Limited (“Zonafi”, “we”, “us”). For the purposes of data-protection law we decide how the personal data described here is used. You can reach us at [email protected].
What we collect
- Enquiries. If you use a form or contact us, we receive what you give us: name, email, WhatsApp or phone number if you add one, business type, company, website, country, timing, services of interest and your message.
- Chat. If you use our website chat assistant, we store the conversation, any contact details you share and a visitor identifier in our database, so our team can follow up and so the chat can resume if you return. The assistant is an AI; our team can read the conversation and may reply personally. Please do not share sensitive information in chat.
- WhatsApp and email. If you message us on WhatsApp or by email, we see your number or address and what you write.
- Usage data. Anonymous page-view events (page, referrer, time zone, language, device type) used for our own dashboard, and, only if you accept cookies, Google Analytics and Microsoft Clarity data such as pages viewed, clicks and session recordings with form fields masked.
- Technical data. Standard server and security logs such as IP address and browser type, kept by our hosting provider.
We do not knowingly collect data from children, and this site is not aimed at anyone under 18. We do not collect payment card details on this website.
Why we use it, and our basis
- To reply to your enquiry and, if you ask, prepare an idea or proposal. Basis: your request and, where the law requires, your consent.
- To run, secure and improve the website. Basis: our legitimate interests.
- To measure what helps visitors using analytics cookies. Basis: your consent, which you can refuse or withdraw at any time.
- To meet legal and accounting obligations.
We do not sell personal data and we do not use it to make automated decisions that affect you.
Who we share it with
Only with service providers who help us run the website and handle enquiries, under appropriate terms: our hosting and security provider Cloudflare, including its database (D1) and AI service (Workers AI), which process chat messages to generate replies, a push-notification service (ntfy) that alerts our team without including your contact details, email and messaging providers, and, if you accept analytics, Google (Analytics) and Microsoft (Clarity). If you click a WhatsApp link, Meta’s WhatsApp handles that conversation under its own terms. We may also disclose data where the law requires it.
Some of these providers process data outside India, including in the United States and the European Union. We rely on contractual and other safeguards where the law requires them.
How long we keep it
Enquiry details are kept for as long as needed to respond and for up to 24 months afterwards, unless you become a client, in which case we keep records for the period the law and our contract require. Analytics data is kept for the retention period set in those tools, which we configure to be no longer than necessary. You can ask us to delete your data sooner.
Your rights
Subject to the law that applies to you, including India’s Digital Personal Data Protection Act, 2023 and, for visitors in the UK or EU, the UK GDPR and GDPR, you can ask us to tell you what we hold, correct it, delete it, restrict or object to its use, or withdraw consent. You can also nominate someone to exercise these rights for you. Email [email protected] and we will respond within a reasonable time, and in any case within the period the law sets. If you are unhappy with our response you may complain to the Data Protection Board of India or, if you are in the UK or EU, your local data-protection authority.
Grievances
For privacy questions or grievances, write to the Grievance Officer, Zonafi Labs, at [email protected], with “Privacy” in the subject line.
Cookies
See our Cookie Policy for what we use and how to change your choice.
Security
We use reasonable technical and organisational measures to protect your data, including encrypted connections and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Changes
We may update this policy from time to time. The date at the top shows when it last changed.